Cancellation and Refund Policy

Terms and Conditions pertaining to One-Way Tour/Intra-City Cab/Airport Pick-up and Drop (only for SEDAN/SUV)

• In case you cancel your ride within four (4) hours of your planned pick-up date and time, it will be considered as a case of ‘No Show’ from the customer’s end. At such times, you cannot claim any refund from TaxiYatri, and also the booking amount paid during the time of booking of the vehicle will be considered as cancellation charges and thus we will not be providing any refund in the same condition.
• In case you cancel your booking between 4 to 24 hours prior to the date and time of your scheduled journey you are entitled to an 85% refund. 15% of the booking amount or 15% of the total amount paid by the client, whichever deems to be less, will be deducted as Cancellation Charges, and the balance amount will be transferred to your TaxiYatri wallet within 21 days of your cancellation.

What is the refund policy if a client cancels a round-trip/wedding car rental or Tour Package or Holiday Package?

• The facility of cancelling your trip can be availed only before the fixed date and time of the cab journey you have booked for. You can easily cancel your booking by giving Us a voice call only on 9818022687/ 9818022467.. Or you can even e-mail us at support@taxiyatri.com
• In the event of cancellation of tour/travel services due to any avoidable / unavoidable reason/s we must be notified of the same in writing. Cancellation charges will be Effective from the date we receive advice in writing, and cancellation charges would be as follows:
• It is a mandate that all the cancellation requests should be put forth to TaxiYatri only through e-mail, viz. support@taxiyatri.com. No phone call request will be accepted in such cases.
• In a situation that the above-mentioned trips and packages are cancelled 30 days before the actual date and time of the journey, the client is entitled to a 75% refund, which will be reflected in the Taxiyatri Wallet within 30 days of cancellation.
• According to the second condition, if the cancellation of the cab services is done within a period of 16 to 30 days, you are eligible for a refund of 50%, and the remaining 50% of the advance amount shall be deducted as cancellation charges. The 50% balance amount will be transferred to the client’s Taxiyatri Wallet
• According to the second condition, if the cancellation of the cab services is done within a period of 16 to 30 days, you are eligible for a refund of 50%, and the remaining 50% of the advance amount shall be deducted as cancellation charges. The 50% balance amount will be transferred to the client’s Taxiyatri Wallet within 21 days from the date of cancellation.
• The third situation, in which the client opts not to take the TaxiYatri services and informs us by e-mail within 7 to 15 days from the date and time of journey, he is entitled to a 25% cashback of the advance amount paid, via bank transfer. These amounts will be transferred to the client’s Taxiyatri Wallet within 21 days from the date of cancellation.
• In the fourth situation, if a client requests a cab cancellation within 2 to 6 days prior to the tour, TaxiYatri will deduct 90% of the advance booking amount and the remaining 10% will be transferred to the client’s Taxiyatri Wallet. This refund will be transferred in not more than 21 days from the date of cancellation.
• The last two situations in which the client tries to cancel the cab services within 1 to 48 hours before the scheduled time, or after he receives the phone number and other driver details, a No Refund policy is applied.
• No Refund or any changes will be accepted at last moment/minutes for Trip/Tour starting or after starting or middle of trip.
• Regarding Tempo Traveller /Luxury Bus//Luxury Tempo Traveller / SUV booking the Dispatch team will tell you total estimated fare including Toll Tax, State Tax to be paid directly to vendor/driver during the trip. Taxiyatri.com is not liable to provide invoices for such amounts. If customer cancel his booking this time than no refunds will be applicable.

Cancellation and Refund Policy for Tempo Traveller /Luxury Tempo Traveller /Innova /Innova Crysta

• 45 days prior to arrival: 10% of the Tour/Travel service/ service cost
• 15 days prior to arrival: 25% of the Tour/Travel service / service cost
• 07 days prior to arrival: 50% of the Tour/Travel service / service cost
• 03 days prior to arrival 75% of the Tour/Travel service/service cost
• 48 hours prior to arrival OR No Show: No Refund

Note :

• Kilometre and time start from Garage to Garage
• Road Tax, Toll, Parking, Driver Charges Paid by hires.
• For Outstation Minimum 250 K.M Per Day Average Payment.
• Ac will not work in Hill Areas
• 5% GST on bill extra.

Payment needs to be done in advance of the tour to confirm your booking in one of the following ways:

• 15% Payment in Advance as a Booking Amount (not refundable amount any case)
• Transfer money in our Bank Account through Net Banking or UPI Deposit. (cash Deposit Charges 5% GST)
• For Outstation Night Driving Duties, driver Charges is applicable after 10:00pm To 06:00am (Per Hour) Charges as Per Given Price. Only pickup drop at night.
• The Photographs shown are for illustrative purposes Only.
• This company is not responsible for any loss, theft, accident etc. during the journey.
• Ac. Will Not Working In Standing Mode. In case passenger is not show at the time of departure. 100% tour cost detected.
• Airport parking is valid for 30 minutes. If late extra parking is charged.
• Studio and LCD Not Allowed in hill area.

Payment :

• Deposit @ 15%/- Advance Payment(company account)
• Deposit when your pickup time @ 65 %(company account)
• Before Returning @ 20 % /-(company account)
• Hotel Booking Charges Not Refund.
• Rates Not valid for long weekend and Any Festival.
• Night Travel Not Allowed in Winters Due To Fog (Strictly), For Safety
• Booking Advance Amount is not Refundable
• This Regular Rate not Valid for Any Festival and Weekend or Season Time
• After booking, if diesel and state tax increases, then the charges will be different
• Regarding Tempo traveller /Luxury Tempo Traveller /Luxury Bus advance amount 15% payment in advance for booking amount (not refundable amount any case if customer cancels or refuses service against his/her booking)
• If the rates are subjects to changes depending on fluctuation of diesel /petrol/CNG and Tax parking prices in INDIA and that time if customer refuse to increase the rate  
• Then advance amount will not refundable at any case ✔ The Regular rates are not valid for any festival and weekend or season time if customer create his booking advance and that time rate increase than our team inform
• Him/her for new rate. If customer this time refuse it than advance amount will not be refundable (at the case of Tempo Traveller /SUV)
• No cancellations and refund are entertained in any case for those product /services that taxiyatri.com sales team has obtained through online, offline on special occasions like Dussehra, Holi, New year, 25th Dec, Pongal, Chardham yatra etc. These are limited occasion offers and therefore cancellations from customer side are not possible and no refund applicable. 
• For Chardham Bookings/taxi packages, rates are subject to change without prior notice due to high demand in peak season. If customer cancels the booking from their end, advance amount will not be refunded.

What is the policy in case I need to cancel my cab services in the middle of the journey?

• First of all, you as a client have all the rights to cancel the cab services you have opted for even during the middle of the journey. At such times, you will have to bear the expenses of the full booking amount.
• Also, we would like to bring to your notice the Zero Cancellation Booking Charges with TaxiYatri, be means of which you can pay the cancellation charges by means of bank transfer, NEFT/IMPS from the registered bank account with TaxiYatri. Please read the applicable terms and conditions relating to the usage of bank transfers before doing any transaction.
• Under the circumstance, that our driver fails to reach your pick-up destination in time or you have to wait too long for the driver to pick you up, you are entitled to a total waiver of the cancellation charges.
• In case of the situation in the reverse order, wherein our driver has waited sufficiently long enough (approximately 30 minutes), and for any personal reason you are not able to avail your taxi services, or in a situation, wherein, the driver is trying to contact you but you are unavailable at such times you will be deemed in the No Show Category. In such cases, you are not entitled to any refund or cashback.

It is the complete responsibility of the client to inform the customer care support of TaxiYatri at least a day prior to the fixed journey in case there is any change in the timing of the cab services to be availed or you wish to reschedule it. At such times, we request you to call our executives and verify if there is a cab which we can allot you at the new specified times of the journey.

In a rare possibility, that our cabs and drivers do not show up for the scheduled trip, without any valid reason, and also TaxiYatri fails to give you an alternate cab with a driver in the stipulated time frame, you have all the rights to ask for a 100% refund. This refund will be credited to your TaxiYatri Wallet and is reflected in the wallet within 21 days. Remember, in case of bank strikes, bank holidays, or reasons pertaining to such issues, there can a delay in the transfer of refund amount from TaxiYatri side.

In case, the booking of the scheduled cab is cancelled due to out of the hand situations like floods, tsunami, terrorist activities, earthquakes, and other natural calamities, strikes, riots, or fire, TaxiYatri will not be responsible for booking cancellation & in such cases advance amount will not be refundable.

If you cancel the booking at the last hour, that too after the driver and cab details have been sent to you, such cancelation will be termed as No Show. In this case, you are not entitled to any cashback or refund. Please note, that in such cases the total advance booking charges will be considered as cancelation charges.
For any kind of booking cancelation, you ought to e-mail us at support@taxiyatri.com only via the registered e-mail address with TaxiYatri. In case of any more assistance is required, you can call us on 9818022687/ 9818022467. Our team will always be there 24 x 7 to support and assist you.

On special occasions like Diwali, Christmas, New Year, Chardham Yatra or any other regional festivals and events like weddings, no cancelation demand will be entertained. Being specific to the occasion, no cancelation and no refund policy stays firm in such cases.

For Chardham bookings, customer is responsible to get registration through government portal for Chardham entry. TaxiYatri is only cab service aggregator and not liable for the same. If any booking canceled due to customer registration issue, that will be considered as no show case from customer end and no refund applicable in such case.

It is mandatory for the driver to get Cab entry pass for Chardham entry at respective entry location during journey. And this process can take time. If cab gets delayed due to this reason in heavy traffic, TaxiYatri is not responsible for that. If customer cancels booking due to this reason, no refund will be applicable.

In case TaxiYatri faces any shortage of vehicles due to festive seasons or traffic of peak hours, TaxiYatri holds all the rights to increase the cab fare. In such cases, if a client cancels a cab booking due to the increased fare from TaxiYatri, he/she will not be entitled to the refund of the advance amount

If there is a breakdown of the vehicle or a genuine problem with the driver, TaxiYatri sees to it that you are provided with a new driver/vehicle. Remember, in such cases, no cancelation or refund requests will be taken into consideration.

TTaxiYatri is not in control over situations like natural calamities, traffic, construction work, lockdown, and so on, because of which there is a possibility of our drivers reaching your place a little late. At such times, a strict no cancelation and no refund policy is maintained.

TaxiYatri reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver /Vendor/Office executive. TaxiYatri also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.

In any circumstances, if you are eligible for a refund from TaxiYatri, we will be paying it in back in your Taxiyatri Wallet within a maximum period of three weeks.

Drivers/Vendor/TaxiYatri are also able to cancel a ride request if they've waited 45 minutes at the pickup location and/or for any reason whatsoever you have provided wrong details of pickup location or you are not reachable at phone, mobile number and email address you have provided. You may be charged either a cancellation fee as forfeiture of the complete advance amount paid by you for the booking or Rs. 3.5 per minute for hatchback / Sedan car, Rs. 4 per minute for SUV / Innova car, Rs. 10 per minute for Tempo traveller, after 45 minutes completed at the sole discretion of the TaxiYatri.

If register customer does not inform to company regarding driver denial of the trip within 30 min of the pickup time through his/her registered number it will consider as no show from customer end and no refund is applicable

Please NOTE that the refund process may take 21 days due to banking procedures. After taking or availing service, no refund is considerable and applicable in any case.

After taking or availing service, no refund is considerable and applicable in any case.

In case you need clarifications on any of the above points you can e-mail us at support@taxiyatri.com or call us on 9818022687/ 9818022467.

JURISDICTION

We are not party and not responsible for any kind of dispute related of vendor/Driver and customer. However, if required the jurisdiction for any kind of dispute with taxiyatri.com would be Varanasi district court only.