Cancellation and Refund Policy

Cancellation and Refund Policy

The facility of canceling your trip can be availed only before the fixed date and time of the cab journey you have booked for. You can easily cancel your booking by giving us a call on 9818022687/ 9818022467 or you can even e-mail us at taxiyatri.com@gmail.com

  1. Terms and Conditions pertaining to One-Way Tour/Intra-City Cab/Airport Pick-up and Drop
  1. What is the refund policy if a client cancels a round-trip/wedding car rental or Tour Package or Holiday Package?
  1. What is the policy in case I need to cancel my cab services in the middle of the journey?
  1. It is the complete responsibility of the client to inform the customer care support of TaxiYatri at least a day prior to the fixed journey in case there is any change in the timing of the cab services to be availed or you wish to reschedule it. At such times, we request you to call our executives and verify if there is a cab which we can allot you at the new specified times of the journey.
  1. In a rare possibility, that our cabs and drivers do not show up for the scheduled trip, without any valid reason, and also TaxiYatri fails to give you an alternate cab with a driver in the stipulated time frame, you have all the rights to ask for a 100% refund. This refund will be credited to your TaxiYatri registered bank account and is reflected in the account within 21 days. Remember, in case of bank strikes, bank holidays, or reasons pertaining to such issues, there can a delay in the transfer of refund amount from TaxiYatri side.
  1. In case, the booking of the scheduled cab is canceled due to out of the hand situations like floods, tsunami, terrorist activities, earthquakes, and other natural calamities, strikes, riots, or fire, TaxiYatri will not be responsible for booking cancellation & in such cases advance amount will not be refundable. 
  1. If you cancel the booking at the last hour, that too after the driver and cab details have been sent to you, such cancelation will be termed as No Show. In this case, you are not entitled to any cashback or refund. Please note, that in such cases the total advance booking charges will be considered as cancelation charges.
  1. For any kind of booking cancelation, you ought to e-mail us at taxiyatri.com@gmail.com only via the registered e-mail address with TaxiYatri. In case of any more assistance is required, you can call us on 9818022687/ 9818022467. Our team will always be there 24 x 7 to support and assist you.
  1. On special occasions like Diwali, Christmas, New Year, or any other regional festivals and events like weddings, no cancelation demand will be entertained. Being specific to the occasion, no cancelation and no refund policy stays firm in such cases.
  1. In case TaxiYatri faces any shortage of vehicles due to festive seasons or traffic of peak hours, TaxiYatri holds all the rights to increase the cab fare. In such cases, if a client cancels a cab booking due to the increased fare from TaxiYatri, he/she will not be entitled to the refund of the advance amount.
  1. If there is a breakdown of the vehicle or a genuine problem with the driver, TaxiYatri sees to it that you are provided with a new driver/vehicle. Remember, in such cases, no cancelation or refund requests will be taken into consideration.
  1. TaxiYatri is not in control over situations like natural calamities, traffic, construction work, lockdown, and so on, because of which there is a possibility of our drivers reaching your place a little late. At such times, a strict no cancelation and no refund policy is maintained.
  2. TaxiYatri reserves the right to withhold the complete advance amount paid by you for the booking on account of any misbehave or misconduct viz. physically, orally or mentally with the driver /Vendor/Office executive. TaxiYatri also reserves the right jointly and/or severally with the driver to take any action against you as available as per the law applicable at the time of the incident.
  3. In any circumstances, if you are eligible for a refund from TaxiYatri, we will be paying it in back in your registered bank account within a maximum period of three weeks.
  4. Drivers/Vendor/TaxiYatri are also able to cancel a ride request if they've waited 45 minutes at the pickup location and/or for any reason whatsoever you have provided wrong details of pickup location or you are not reachable at phone, mobile number and email address you have provided. You may be charged either a cancellation fee as forfeiture of the complete advance amount paid by you for the booking or Rs. 3.5 per minute for hatchback / Sedan car, Rs. 4 per minute for SUV / Innova car, Rs. 10 per minute for Tempo traveller, after 45 minutes completed at the sole discretion of the TaxiYatri.
  1. If registed customer does not inform to company regarding driver denial of the trip within 30 min of the pick up time through his/her registered number ,it will consider as no show from customer end and no refund is applicable

In case you need clarifications on any of the above points you can e-mail us at taxiyatri.com@gmail.com or call us on 9818022687/ 9818022467.

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